General Terms and Conditions of Service

The student purchases the right to participate in a language course with a defined programme, level, duration and intensity. The number of class hours, schedule and price are specified on each course page at ylcvalencia.es or in the individual offer agreed with the school, provided before contracting.

The training contract is deemed concluded from the moment payment is confirmed, after which the student receives confirmation by email (durable medium). To enrol, the student provides their name, contact details and, if necessary, sits a placement test. When a minor enrols, the contract is concluded by their legal representative. The school reserves the right to refuse enrolment if no group at the appropriate level is available; in that case, the full amount paid is refunded within 14 days.

The course price includes: • Class hours as per the programme • Use of the school's facilities and classrooms • Working materials (printed handouts, digital resources) provided by the teacher during classes • Initial placement test • Certificate of completion, subject to attendance of at least 80% of classes Printed textbooks published by third parties are not included and must be purchased separately, unless expressly stated otherwise in the course description.

Prices are quoted in euros and include applicable taxes. For enrolled students, the price is fixed at the time of payment and will not change for the duration of the course. Payment is made by bank transfer, card or another agreed method. A place is confirmed only upon receipt of full payment or in accordance with an agreed instalment plan. The school issues an invoice on request.

Where the contract is concluded at a distance, the consumer has 14 calendar days to withdraw without giving any reason. The procedure and exceptions are detailed in the "Right of Withdrawal" document. If, at your express request, performance begins within that period, the school may retain an amount proportional to the services already provided.

Regular attendance is required in order to make progress and receive the certificate. Missed group classes are not made up, transferred or refunded. Individual classes may be rescheduled provided the teacher is given at least 24 hours' notice. Cancellation with less than 24 hours' notice or failure to attend without prior notice will be treated as a class delivered and no refund will be given.

Classes are not held on official public holidays in accordance with the Comunitat Valenciana calendar. Classes not delivered for this reason are not made up, transferred or refunded. The school's holiday calendar is published on the website.

The school reserves the right to change the timetable, teaching staff or format (in-person / online) with reasonable advance notice to students. Changes that materially affect the number of hours or course content will be agreed with the student. If the changes are not acceptable, the student may terminate the agreement and receive a refund for classes not yet delivered.

The student may leave the course at any time by notifying the school in writing. Classes already delivered are payable and non-refundable; for classes not delivered, refunds are made in accordance with the conditions of the specific course. This clause does not affect the 14-day right of withdrawal for distance contracts.

Students are expected to maintain a respectful attitude towards teachers and fellow students, not disrupt classes and comply with the school's internal rules. Repeated violations or inappropriate behaviour may result in exclusion from the course without a refund for the remaining period.

The school shall not be liable for failure to deliver classes due to force majeure events: natural disasters, pandemics, infrastructure failures, government orders or other events beyond its reasonable control. In such cases, classes will be rescheduled or delivered online, without giving rise to a right to a refund where the service is actually provided in an adapted format.

The school is responsible for the proper provision of educational services as described in the course. The school does not guarantee a final level of language proficiency, since the outcome also depends on the student's own effort and attendance.

On enrolment, the personal data provided is processed in accordance with the YLC Valencia Privacy Policy and in compliance with the GDPR (EU) 2016/679 and Spanish law LOPDGDD 3/2018. Data is used solely for organising the educational process and is not shared with third parties without a legal basis.

These terms are governed by Spanish law. The parties shall endeavour to resolve any dispute amicably. The consumer may contact the Junta Arbitral de Consumo de la Comunitat Valenciana free of charge and use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr. If no agreement is reached, disputes will be submitted to the competent courts. Last updated: June 2026.