Contract for one-to-one lessons

The Provider: a self-employed trader (autónomo) operating under the trading name Your Language Club Valencia: Yana Aleksandrova, NIE Y6017138F — English courses. Address for notices and place where in-person lessons are held: Av. de l'Institut Obrer de València, 21, Quatre Carreres, 46013 València, Spain. Email: artes@ylc.es. Phone: +34 711 570 066. Hereinafter, «YLC Valencia». The Student: a natural person who has paid for one-to-one lessons on ylcvalencia.es and accepted the terms of this contract. If the Student is under 18, the contract is entered into on their behalf by their legal representative, who accepts these terms and assumes the payment obligations.

YLC Valencia delivers one-to-one language lessons: one teacher, one student. The programme, pace and content follow the Student's goal. Each lesson lasts 60 minutes. Lessons are held in person at the school or online, as the parties agree. The Student chooses the number of lessons at the moment of payment. The contract is concluded once the chosen number of lessons has been paid for.

One lesson costs €35. A pack of 10 lessons costs €300, that is €30 per lesson. Payment is made in advance by bank card through the Stripe payment service. The price in force at the time of payment is shown on the website and in the payment form before the order is confirmed. Language teaching services are exempt from VAT under Article 20.Uno.9º of Law 37/1992. The invoice is sent to the Student's email after payment. There is no subscription and no automatic charges: each lesson or pack is paid for separately.

Paid lessons remain valid for 3 months from the date of payment. Within that period the Student agrees the timetable with YLC Valencia and takes the lessons. If the Student was unable to use them for a justified reason (illness supported by a certificate, a work trip, or other circumstances beyond their control), the period is extended once, by up to one month, upon written request to artes@ylc.es. Once the period, including any extension, has passed, unused lessons are not carried over. This condition does not affect the right of withdrawal set out in section 6.

The parties agree the time of each lesson in advance — by message, in the personal area or through the school administration. The Student may cancel or reschedule a lesson by giving at least 24 hours' notice before it starts. In that case the lesson returns to the pack and is rebooked. If notice arrives less than 24 hours in advance, or the Student does not attend, the lesson is treated as delivered and deducted: the teacher's time is already reserved and cannot be taken by another student. If YLC Valencia cancels a lesson, it is rescheduled at a time convenient for the Student with no deduction. Where rescheduling is impossible, the amount for that lesson is refunded.

The Student may withdraw from the contract within 14 calendar days of payment, without giving reasons and without any penalty — Article 102 TRLGDCU (Royal Legislative Decree 1/2007). Notice is sent to artes@ylc.es, in free form or using the model attached to this contract. The amount is refunded by the same means of payment within 14 days of receiving the notice (Article 107.1). If, at the Student's request, lessons began before that period ended, on withdrawal the Student pays for the lessons actually delivered in proportion — Article 108.4. The right of withdrawal is lost once the service has been fully performed, provided the Student was informed of this (Article 103.a). If information about the right of withdrawal was not provided, the withdrawal period is extended to 12 months (Article 105.1).

The Student's data is processed to perform this contract, issue invoices and communicate about lessons. Legal basis: Article 6.1.b of Regulation (EU) 2016/679 (performance of a contract) and Article 6.1.c (accounting obligation). Details are set out in the Privacy Policy published on the website: categories of data, retention periods, recipients and how to exercise the rights of access, rectification, erasure, restriction, portability and objection. Requests go to artes@ylc.es; a complaint may also be lodged with the Spanish Data Protection Agency (www.aepd.es).

YLC Valencia is liable for the quality and punctuality of the lessons to the extent set by the TRLGDCU. The school is not liable for the learning outcome, which also depends on the Student's own work. The parties will settle disagreements amicably. Failing agreement, the courts of the consumer's place of residence have jurisdiction — Article 90.2 TRLGDCU. The applicable law is Spanish. Complaint forms (hojas de reclamaciones) are available at the school. A dispute may be referred to the Junta Arbitral de Consumo or to the EU online dispute resolution platform.

The contract is concluded electronically: accepting the tick boxes on the website with subsequent email confirmation is equivalent to a handwritten signature — Articles 3.10 and 25.1 of Regulation (EU) 910/2014 and Article 326.3 of Law 1/2000 on Civil Procedure. The signed copy in PDF format is sent to the Student's email immediately after payment and is kept on file by YLC Valencia. This contract does not apply to group lessons: those are governed by the Contract for the provision of educational services.

To: Your Language Club Valencia, Av. de l'Institut Obrer de València, 21, 46013 València, Spain, artes@ylc.es I hereby give notice that I withdraw from the contract for one-to-one lessons. Date of payment: ______ Number of lessons paid for: ______ Lessons delivered as at the date of withdrawal: ______ Student's name and surname: ______ Email address: ______ Date: ______