How do I contact you?
Fastest is Telegram (main channel for Russian speakers) or WhatsApp. You can also message the bot @your_language_club_bot.
Can I call you?
Yes, phone works too, but written channels (Telegram/WhatsApp) are usually faster for booking and group selection.
How fast do you reply?
Usually within 1 business day. During the school’s working hours it is typically faster.
Can I email you?
Email is only for official replies, not for booking or course questions. To book, write in messenger.
What are the opening hours?
Mon–Thu 09:30–13:30 and 17:15–20:35; Fri 09:30–13:30 and 16:15–19:35. Closed at weekends.
Where is the school?
Valencia, Av. de l'Institut Obrer de València, 21, in the Ciudad de las Artes y las Ciencias district.
How do I get there?
The school is in the Ciudad de las Artes y las Ciencias area; we send the route and map pin in messenger or see the bottom of the page.
How do I book a trial lesson?
Message us on Telegram or WhatsApp saying you want the trial — we set a time and group. The first lesson is free.
What is the school’s Telegram bot?
It is @your_language_club_bot — a quick way to ask a question and start booking without waiting for a manager.
Can I come without an appointment?
Better message us first: we will arrange a convenient time and a suitable teacher.
What language should I write in?
Write in whatever suits you — Russian, English or Spanish — we reply to all messages.
Can I ask about prices in messenger?
Yes. Current prices are on the Pricing page; details and discounts we clarify on Telegram or WhatsApp.
Do you consult online?
Yes, consultation about format and group selection is possible online via messenger.
What if I am not in Valencia yet?
Message us in advance — we will discuss online formats and plan the start for your arrival.
Where do I write about corporate training?
For B2B write to the same messenger marked "company" and we pass it to the person handling corporate programmes.
