FAQ — Spanish courses
Sign-up, payment, schedule, make-ups, certificates. Can't find your answer? Message us on WhatsApp +34 644 937 664 — we reply within 30 minutes during business hours.
Sign-up & payment
How do I sign up?
Fill in the form on the "Contact" page. Our manager will reach out within 1 business day to confirm your level, schedule and payment.
Which payment methods do you accept?
Card (Visa/MC), Apple/Google Pay via Stripe. Bank transfer for larger amounts. All fees are covered by the school.
Can I pay in instalments?
Yes — for courses of 12 weeks or longer, you can split the payment into 2-3 instalments.
Any discounts?
−12% when you pay for 12 weeks or more. Returning students pay no registration fee.
Schedule & make-ups
Can I miss a class?
Regular plan: yes, just let us know 24 hours in advance. Basic plan: missed classes aren't made up.
What if I'm sick?
With a doctor's note, we move missed classes to private lessons in your free time.
Can I change teachers?
Yes, no questions asked. Just tell your coordinator and we'll move you to a different group.
Level & exams
How do I find out my level?
Free 10-minute online test. Or take an oral test on day one — even more accurate.
What if I end up in the wrong level?
During the first week we can move you to a different group at no extra cost.
Do I get a certificate?
Yes — a YLC certificate with hours and level. We also prepare students for DELE exams.
Refunds & cancellations
Can I get a refund?
Yes, within 14 days of payment — full refund (Derecho de Desistimiento, EU law). Once the course has started, no refunds.
What if I leave Valencia?
You can pause your course (Regular plan) and resume it within 12 months.